Turn your customer service team into a profitable team
Discover the core of your customer service strategy. Uncover hidden costs and inefficiencies within your support process. Seize the opportunity to generate profit through proactive customer service and an omnichannel approach with both human and AI-based support
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Capacity planning
+60%
Improvement of staffing accuracy
Saved time
-56%
Save time by using automated intraday management
Agent performance
+9%
Improving adherence through a transparent dashboard
Staff costs
-4%
of reduction through more efficient deployment
Forecasting
Predict the future
Connect data from multiple systems to easily calculate the required capacity. Apply our integrated AI solution and consistently meet your SLAs.
Automatic capacity planning
Always comply with the SLA
Rooster Planner creates automatically a staff planning based on the required capacity. Rooster Planner immediately indicates on which days and times the capacity is too low to achieve the service level.
Real-time management
Quickly adapt to changing circumstances
Rooster Planner advises on potential changes, helping you stay on track. Monitor real-time traffic changes and each team member’s performance.
Performance reports
Adherence
Gain insight into the efficiency of your team members and their efficiency steps
Integrations
Next level data analyses
Get telephony and performance data from your contact platforms. Sync leave data from Rooster Planner to your HR platform.
70 agents in 1 app
A real efficiency boost!
Fully automated
Get started with Rooster Planner